Nestflow — Privacy Policy

Last updated: 16 October 2026

Nestflow (the "App") is provided by Happynest Interior AB, org. no. 556562-8038, Hjälmarsberg 313, 705 10 Örebro, Sweden ("Happynest", "we"). The App lets Happynest resellers that run a Shopify store have orders for Happynest products fulfilled directly from Happynest's central warehouse.

This policy explains what data the App collects when a merchant installs it, how it is used, and the rights of merchants and their customers.

Roles

For the personal data of a merchant's customers, the merchant is the controller and Happynest processes the data on the merchant's behalf to fulfil the merchant's orders, under the reseller agreement between the merchant and Happynest.

Data we collect

Store data. The shop's myshopify domain, Shopify access tokens, the Happynest fulfillment location, product and variant identifiers, SKUs and the Happynest article numbers the merchant maps them to. Access tokens are stored encrypted.

Order data. For orders that Shopify routes to the Happynest fulfillment location only:

• Order and fulfillment order identifiers, order name, line items and quantities.
• The shipping destination: recipient name, company, address, postal code, city, province, country, phone number and email address.
• The Shopify customer ID, used only to honour customer redaction requests.

The App does not read the store's customer list, payment details, order prices or orders fulfilled by other locations.

Webhook payloads. Shopify webhooks the App receives are stored encrypted until they have been processed, then deleted.

How we use the data

• To create the order in Happynest's order system so the goods can be picked, packed and shipped to the merchant's customer.
• To print the delivery note and shipping label, and to let the carrier notify the recipient about the delivery (phone and email).
• To report shipments and tracking information back to the merchant's store.
• To keep the store's Happynest inventory levels in Shopify up to date.

We do not use the data for marketing, profiling, analytics or advertising, and we do not sell it.

Who we share it with

Only as needed to fulfil the order:

• Happynest's order and warehouse systems, including our ERP (Fortnox) and warehouse management system (Ongoing).
• The carrier that delivers the parcel.
• Our hosting provider, Hetzner Online GmbH, where the App and its database run within the EU.

Invoices for the goods are sent to the merchant, never to the merchant's customer.

Security

Data is encrypted in transit (HTTPS). Shipping destinations, access tokens and webhook payloads are encrypted at rest (AES-256-GCM). Access to production systems is limited to staff who operate the service. If a personal data breach affects a merchant's data, we notify the merchant without undue delay.

Retention and deletion

• Webhook payloads are deleted after successful processing.
• Shipping destinations are deleted from the App 30 days after the order is fulfilled, cancelled or rejected. The order itself is kept by Happynest, so the merchant can still refer to it by order number.
• When Shopify sends a customer redaction request (customers/redact), the App deletes that customer's shipping destination and customer reference.
• When a merchant uninstalls the App, Shopify sends a shop redaction request (shop/redact) 48 hours later. The App then deletes the shop's access tokens and stored webhook payloads and deactivates the connection.
• Orders handed to Happynest are kept in our order and accounting systems for seven years, as required by the Swedish Bookkeeping Act (bokföringslagen).

Your rights

Under the GDPR, merchants' customers can request access to, correction of or deletion of their personal data. Requests made through Shopify reach us automatically. You can also contact the merchant you ordered from, or us directly.

Contact

Happynest Interior AB, Hjälmarsberg 313, 705 10 Örebro, Sweden
Phone: +46 19-10 76 70
Email: kundtjanst@happynest.se

You can also complain to the Swedish Authority for Privacy Protection (IMY), imy.se.

Changes

We will update this page if the App's data handling changes and notify merchants of material changes.